Subscription Terms


Effective Date: 10 August 2026


These Subscription Terms apply to product enquiries and subscription applications made through:

Website: https://www.smarthomeonlinestore.com/
Contact Person: Eddie Lim
Email: smarthomelgonline@gmail.com


1. About This Website

SmartHomeOnlineStore.com is operated by Lim Earn Seng (Eddie Lim), LG Subscribe Direct Selling Agent, Agent ID LGM124284.


Lim Earn Seng is confirmed by LG Electronics (M) Sdn. Bhd. as a Direct Selling Agent under the LG Subscribe brand and is authorised to conduct related sales activities.


This website provides information about LG Subscribe products, promotions and subscription options and assists customers with enquiries and applications.



SmartHomeOnlineStore.com is not the official corporate website of LG Electronics (M) Sdn. Bhd.

Final product availability, subscription approval, pricing, promotion eligibility and applicable terms remain subject to the relevant official LG Subscribe documentation and approval requirements.


2. Product Information

We aim to keep product information accurate and up to date.

However:

  • Product features may vary by model
  • Product images may differ slightly from the actual product
  • Product availability may change
  • Specifications may be updated
  • Promotions may change or end without prior notice

Customers should confirm the latest product details before completing a subscription.


3. Subscription Applications

Submitting an application does not mean the subscription has been approved.

Applications may be subject to:

  • Identity verification
  • Eligibility requirements
  • Product availability
  • Service-area availability
  • Payment or credit assessment where applicable
  • Required documents or information
  • Acceptance of the official subscription agreement

The relevant subscription provider reserves the right to approve or reject an application according to its requirements.


4. Pricing and Promotions

Prices and promotions shown on the website may be subject to specific conditions.

These may include:

  • Selected products or models
  • Promotional periods
  • Approved applications
  • New customers or qualifying customers
  • Minimum subscription periods
  • Limited promotional rates

Customers should review the final pricing and subscription conditions before confirming an application.


5. Payments

Payments should only be made using the payment method provided through the approved subscription process.

Customers should confirm the payment amount, recipient and purpose before making any payment.

Do not make payment to an unidentified person or account.


6. Delivery and Installation

Delivery and installation may depend on:

  • Successful application approval
  • Product availability
  • Customer location
  • Appointment availability
  • Site accessibility
  • Suitable installation conditions

Where free installation is offered, it generally applies to standard installation only.

Additional charges may apply for extra materials, additional work or special installation requirements.


7. Service and Maintenance

Service, filter replacement and maintenance arrangements may vary depending on the selected product and subscription plan.

Customers should follow the applicable product and service instructions and provide reasonable access where servicing is required.


8. Warranty

Warranty coverage is subject to the official warranty terms applicable to the selected product.

Warranty periods, coverage and exclusions may vary by product or component.

Information shown on this website does not replace the official warranty terms.


9. Cancellation and Early Termination

Cancellation or early termination is subject to the terms of the applicable subscription agreement.

Customers should check:

  • Cancellation conditions
  • Notice requirements
  • Early termination charges
  • Outstanding payments
  • Product return or collection arrangements


10. Customer Responsibilities

Customers are responsible for providing accurate and complete information.

Customers should not:

  • Provide false information
  • Use another person's details without permission
  • Provide misleading information
  • Use the website for fraudulent or unlawful purposes

Incorrect or incomplete information may delay or affect an application.


11. Website Responsibility

We aim to keep the information on SmartHomeOnlineStore.com accurate.

However, we cannot guarantee that product availability, promotions, specifications or subscription conditions will remain unchanged at all times.

Final product, pricing and subscription terms should be confirmed before completing an application.


12. Contact Us

For product or subscription enquiries:

Eddie Lim

Website:
https://www.smarthomeonlinestore.com/

Email:
smarthomelgonline@gmail.com


13. Updates to These Terms

These Subscription Terms may be updated from time to time.

The latest version will be published on this page with the updated effective date.