Privacy Policy



Effective Date: 10 August 2026


This Privacy Policy explains how SmartHomeOnlineStore.com collects, uses and protects your personal information.


Website Operator: Lim Earn Seng (Eddie Lim)
Role: LG Subscribe Direct Selling Agent
Designation: LG Subscribe Manager (LM)
Agent ID: LGM124284
Website: SmartHomeOnlineStore.com
Email:smarthomelgonline@gmail.com


SmartHomeOnlineStore.com is operated by the above LG Subscribe sales agent and is not the official corporate website of LG Electronics (M) Sdn. Bhd.


1. Information We Collect

When you contact us or submit an enquiry, we may collect:

  • Name
  • Phone number
  • Email address
  • Location or postcode
  • Product preferences
  • Enquiry details
  • Information provided through forms, email or WhatsApp
  • Website usage and advertising information


2. How We Use Your Information

We may use your information to:

  • Respond to your enquiries
  • Provide product or promotion information
  • Recommend suitable products or plans
  • Assist with orders, subscriptions or applications
  • Arrange delivery, installation or servicing
  • Provide customer support
  • Improve our website and services
  • Measure website and advertising performance


3. Sharing of Information

Where necessary, your information may be shared with relevant parties such as:

  • Product or service providers
  • Delivery and installation partners
  • Technology and website service providers
  • Advertising and analytics platforms
  • Authorities where required by law

We only share information where reasonably necessary to handle your enquiry or request.


4. Cookies and Analytics

Our website may use cookies and tracking tools such as Google or Meta technologies to understand website activity and measure advertising performance.

You may manage or disable cookies through your browser settings.


5. WhatsApp and External Platforms

If you contact us through WhatsApp or another third-party platform, your information may also be processed according to that platform's privacy policy.


6. Marketing Communications

We may contact you regarding products, promotions or services that are relevant to your enquiry.

You may request to stop receiving promotional messages at any time by contacting us at:

smarthomelgonline@gmail.com


7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse.

However, no internet or messaging platform can be guaranteed to be completely secure.


8. Data Retention

We retain personal information only for as long as reasonably necessary to handle your enquiry, transaction, customer service request or legal requirements.


9. Your Rights

You may contact us to:

  • Request access to your personal information
  • Correct inaccurate information
  • Withdraw consent where applicable
  • Stop receiving promotional communications
  • Ask questions about how your information is handled


10. Contact Us

For privacy-related enquiries:

Eddie Lim
Website: https://www.smarthomeonlinestore.com/
Email: smarthomelgonline@gmail.com


11. Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page with the updated effective date.